Customer Experience Representative

Your future role
As a Neoss Customer Experience Representative, you will be responsible for providing exceptional service to our customers. Daily tasks include answering customer calls and emails and providing a positive customer experience in a prompt and professional manner. This includes selling/placing orders for Neoss products, resolving billing concerns, troubleshooting issues such as returns and warranties, and assisting the warehouse manager when required. This position is also the driving force behind the implementation and growth of the webstore. 

Some of your tasks will be: 

• Answering phone calls in a timely manner, answering questions, or directing customers to the right person to get support.

• Process orders and provide product/technical support.
• Process payments, and answer questions about customer statements and account balances.
• Work on call campaigns to help generate sales.
• Support with inventory count in the warehouse.
• Log all communication and activity into the CRM system. 

Special requirements: 
Fluency in English is a must for this position since the position supports the UK&I market. Fluency in Swedish is also a requirement. The working hours will match the costumer service hours for the UK&I market entity, expected to be 9am to 6pm CET. This position reports to the Marketing Manager UK&I, located in the UK. This position will be located in the Neoss Norden office in Gothenburg. 

Contact and application
We partner up with Capus AB in this recruitment process. If you have any questions - please contact Tilde Andrén, tilde.andren@capus.se, +46 72 660 19 74. 

Capus is one of the leading recruitment companies in the Nordics. We offer both permanent recruitment services as well as interim- and consultancy services. We area a group of experienced consultants with one of the largest research & analysis departments on the market. Through our networks and solid research, we find candidates who match our clients’ requirements and needs on all levels. We are also a part of Talentor International which means that we can support our clients in 30+ countries around the world. For more information, see www.capus.se.